Data Control Systems offers 24x7 tech support to all our current customers.
(919) 872-5016 x 113 during normal hours M-F 9am-5pm
(919) 872-5016 X 4 after hour service
All new Restaurant Manager Systems are covered by a one year support plan which includes:
- One year unlimited phone support
- One year Free RM Monitor Service
- One year PCI Update Insurance
Upon expiration, customers may choose from a variety of support plan options as detailed below:
1) Standard: Software Assurance Plan + Remote
Support Plan - $1250 or $125 / month
The Standard plan includes the Basic support plan enhanced with remote support (phone and internet). Additional support is available and may be purchased at the posted hourly rate. Please refer to the attached Annual Support Plans chart for details and comparisons.
2) Premium: Comprehensive Plan - TBD / #Stations
- Our Most Popular Plan!
The Premium plan includes the Standard plan enhanced with hardware support. The Premium plan includes additional benefits such as onsite support, hardware repair, loaner equipment and discounted hardware purchases to name a few! Remote support (phone and internet) is available when you need it most and is included with this plan. Onsite emergency support (night, weekends and holidays) is available at a drastically reduced rate! Please refer o the attached Annual Support Plans chart for details and comparisons.
Support fees for customer not enrolled in any support plan are as follows:
$200 / hour - for calls placed between 9:00am and 5:00pm (Monday thru Friday)
NOTE: After-Hours Phone Support and Emergency On-site Support are not available to non-current customers